Privacy Policy

Effective Date: 8th April 2026

This Privacy Policy describes how KAMPL-Service ("we", "our", or "us") collects, uses, and protects information when you use our mobile application.

1. Purpose of the Application

KAMPL-Service is developed for internal use by authorized service engineers and administrators of Klug Avalon Mechatronics Pvt. Ltd.. The application is used to manage service operations, installations, ticket handling, and reporting processes.

2. User Access & Account Management

• Users cannot create accounts within the application.
• All user accounts are created and managed internally by the organization.
• Login credentials are provided by the organization via official communication (e.g., email).
• Users cannot delete their accounts.
• When a user leaves the organization, their account is disabled by the administrator.
• Only authorized person can access the application.

3. Information We Collect

a) Login Information

Username and password provided by the organization for authentication.

b) Location Information

The application collects real-time location data of service engineers to:

• Assign service tickets based on location
• Track engineer availability
• Improve operational efficiency

c) Service & Work Data

• Assigned service tickets and updates
• Service completion details
• Customer acknowledgements
• Installation data and records
• Calibration, testing, and device-related information

d) Documents & Media

• Service reports generated as PDF
• Uploaded service reports (manual paper forms)
• Photos of service reports or related documents

e) QR Code Data

The application scans QR codes during installation to identify parts and validate installation processes.

4. How We Use the Information

• Authenticate users securely
• Assign and manage service tickets
• Track engineer location for task allocation
• Record service and installation data
• Generate service reports (PDF)
• Maintain service history

5. Data Sharing

We do not sell, rent, or share user data with third parties. Data is only accessible within the organization for operational purposes.

6. Data Security

• Secure authentication mechanisms
• Restricted data access
• Safe data storage and transmission

7. Data Retention

Data is retained as required for business operations, service tracking, and historical reference.

8. Permissions Used

• Location Permission: To access real-time location of service engineers
• Camera Permission: To capture photos and scan QR codes
• Storage Permission: To upload service report documents
• Internet Access: To sync data with the server

9. User Responsibilities

• Users must keep their credentials secure
• Users must provide accurate service and installation data

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

Email: klugavalon@gmail.com

Company: Klug Avalon Mechatronics Pvt. Ltd.

By using this application, you agree to this Privacy Policy.